License Renewal

ClarkConnect services and subscriptions can be renewed at any time up to and including the date of expiry.  Notifications (via e-mail) are sent to the owner at the following intervals:

Prior to Expiry	Auto-renew	Annual term	Monthly term**
30 days	n/a		n/a
5 days	n/a
1 day	*

* Invoice/receipt is sent upon renewal
** Monthly terms not available for licenses purchased after October 1, 2006

If a subscription is allowed to expire, a 10 day redemption period begins. Owners may renew a license within this window through their online account. Once the redemption period ends, all services associated with the expired license are automatically disabled and the license cannot be renewed without contacting support.

Manual Renew

If you have received an e-mail notification alerting you to an upcoming license expiry, you can click on the the HTML link contained within the e-mail to go directly to the renew page. Use your ClarkConnect Gateway Service account username/password when prompted. Alternatively:

• Login to your online account
• Click on the License Management link in the left hand navigation bar
• Select Details next to the license you wish to renew (see screenshot below)

• Select the term (in months or years) to extend the expiration date by and click on Add to Cart
• Continue to the store's checkout form and proceed through the online purchase sequence

Auto Renew

For your convenience, services and subscriptions can be setup with automatic renewal.  To activate license auto-renewal:

• Login to your online account
• Click on the Payment Options link in the left hand navigation bar
• Select a payment type that supports auto renewal of licenses - either Pre-authorized credit card or Issue Invoice
• Click Update to save your settings

The Issue Invoice option requires that you have established credit terms with Point Clark Networks. To request terms of credit, please contact accounts at clarkconnect dot com.

Once your account is setup for pre-payment, you can enable auto-renew for any license using the License Management Details form (shown below):