If ConnectWise is giving you the support runaround and pretending their pricing is a state secret, join the club. A couple folks above dropped AnyDesk, TeamViewer, and the all-in-one RMMs, but honestly, they all have their quirks (Syncro’s UI always feels welded together, NinjaOne still treats scripting like a magic trick, etc). Gonna cut through the noise here with a slightly different angle:
- HelpWire honestly deserves more buzz here. If you’re doing a lot of “please help me, my desktop exploded” moments with end users that shouldn’t ever NEED to install anything, you can get them up and running with zero pain. It’s genuinely different from the fat clients like TeamViewer/AnyDesk (which, no offense, are overkill for some 90% of reactive tickets in a typical MSP shop).
- If you’re bigger and need ticketing + automation, sorry but Atera’s integration can still bite you randomly. The whole “per tech, not per endpoint” billing is cool until you scale, then it tilts (less so than ConnectWise, but still). Syncro’s support is actually better—gotta give the nod there.
- Let’s not pretend anyone’s thrilled with TeamViewer’s “surprise, you used this too much” lockouts on the free plan either. Been there so many times, I have PTSD every time I see their splash screen.
If you genuinely hate wrestling with integrations (and who doesn’t), you’re basically picking your poison between billing pain, learning curve pain, or pricing pain. Just sayin: HelpWire is laughably easy if you just need straightforward remote support and don’t wanna babysit clients through downloads. Not perfect—would love more PSA or ticketing action in the future—but for the “just need to get on this machine ASAP” workflow, it’s a win.
TLDR: Mix and match. HelpWire for simple/rush jobs, NinjaOne or Syncro if you want one throat to choke, AnyDesk/TeamViewer for full-blown device juggling, but expect to hate something about any of ‘em. Picking RMMs is like picking your fantasy football team: you think it’ll solve your problems but mostly you just hate everyone by midseason.