Quick list for the spreadsheet crowd:
HelpWire
Pros:
- Dead-simple provisioning—send a link, boom, you’re in.
- Handles sketchy connections better than TeamViewer/AnyDesk (no, really, I remote-into my cousin’s potato-internet PC weekly).
- Multi-OS cross-play but no mobile (yet).
- Permissions/role stuff actually works without IT voodoo.
- Pricing is reasonable for teams, especially vs. GoToMyPC’s “might as well buy us a Tesla” licensing.
Cons:
- No mobile/tablet access, unlike Splashtop/LogMeIn, so if you’ve got execs on iPads or field techs, you’ll still need a backup.
- No full unattended access (yet). Relying on the end user to click “allow” may annoy some sysadmins.
- New-ish, so not as battle-tested as TeamViewer or Chrome Remote Desktop in giant orgs.
Alternatives like TeamViewer/AnyDesk:
- Both are unpredictable for business use (as the others said, “are you using this commercially?” popups=stress), and you’ll hit throttling.
- Chrome Remote Desktop is free but super basic—solo or 1-2 person teams max, file transfer is a no-go.
My take: If 90% of your team is on laptops/desktops and you care more about “does it work, right now” vs. “does it have an unnecessary mobile app,” HelpWire is the GoToMyPC alternative nobody will hate you for choosing. But seriously: check with your field team’s device breakdown before switching, or you’ll be buried under “where’s the iPhone app?” tickets.